Refund policy

Returns & Refunds Policy

Last updated: 22 January 2026

At PCKLD, we stand behind the quality of our products. If something isn’t right, we aim to make the return or refund process simple and transparent.

Returns

We accept returns within 7 days of delivery, provided that:

  • Items are unused, unworn, and unwashed

  • Items are returned in their original condition and packaging

  • Proof of purchase is provided

For hygiene reasons, some items (such as headwear or accessories worn against the body) may not be eligible for return unless faulty.

Refunds

Once your return is received and inspected, we will notify you of the outcome.
If approved, refunds will be issued to your original payment method within 5–10 business days.

Original shipping costs are non-refundable unless the item is faulty or incorrect.

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of delivery. We will cover return shipping and offer a replacement or full refund in line with Australian Consumer Law.

Sale Items

Items purchased on sale or during promotions are final sale and not eligible for return or refund unless faulty.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a fault or error on our part. We recommend using a trackable shipping method, as PCKLD is not responsible for lost returns.

How to Start a Return

To initiate a return, contact us at [insert support email] with your order number and reason for return. Do not send items back without prior approval.

Consumer Rights

This policy does not limit your rights under Australian Consumer Law, including guarantees relating to faulty or misrepresented goods.

Contact

For any questions regarding the above, please contact us at:
team@pckld.com.au